Shipping Policy
Race Tech Race Cars and Components, Inc. will have your product shipped to you by the best method available for your specific needs. You have the option of next day, second day, third day, or ground shipping. Shipping charges are NOT automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order, and will be added to your final bill. We reserve the right to ship any alternative way that meets or exceeds the customer’s delivery needs. Handling charges may vary from manufacturer to manufacturer. Shipments of products from multiple manufacturers will be shipped separately.
Same Day Shipping is generally available on orders placed by 12:00 p.m. EST Monday-Friday if the product is in stock at the time the order is received. No shipping is done on Saturday or Sunday. Note: Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. According to Visa, MasterCard, American Express, and Discover regulations, Race Tech Race Cars and Components, Inc. is not allowed to ship product to an address that is not on file with the credit card holder’s bank. This address can be either the customer’s billing address or an authorized ship-to address.*
An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return policies laid out below. There will be a charge of $25.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including original shipping cost incurred by Race Tech Race Cars and Components, Inc..
NOTE: ALL PACKAGES ARE SENT “SIGNATURE REQUIRED”
Return Policy
Race Tech Race Cars and Components, Inc. offers a 30-day return policy. No returns will be accepted after 30 days of invoice. No returns will be accepted on “Special Order”, “Made-to-Order” items or any/all electronics. No returns will be accepted on products that have been used, installed, or altered from their original condition. Returned orders are subject to restocking fees of up to 25 percent, based on manufacturer return policies. Items shipped “free of charge” will have the shipping charges deducted from the refunded amount.
To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Parts department at 336-538-4941 or email [email protected] within 30 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. No packages will be accepted without a RMA number clearly visible. Failure to notify us within 30 days will forfeit your right to a refund or an exchange.
*Important Notes: NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. If product is refused, customer is responsible for all shipping charges to and from destination that Race Tech Race Cars and Components, Inc. has incurred. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If merchandise arrives damaged, save the merchandise AND the original packaging. Notify us immediately to arrange for a carrier inspection and a pickup of damaged merchandise. DEFECTIVE returns are to be sent directly to the manufacturer for replacement or repair under the manufacturer’s warranty policies. Manufacturer restrictions do apply and any item that is missing the UPC can ONLY be replaced with the same item. NON-DEFECTIVE returns can be accepted directly by Race Tech Race Cars and Components, Inc. within 30 days from the invoice date, at our discretion for credit, exchange. All NON-DEFECTIVE returns are subject to restocking fees of up to 25 percent. Any credits will be issued by check or by a credit card account credit by Race Tech Race Cars and Components, Inc. within 30 days of receiving the returned merchandise. All shipping expenses are non-refundable.
Cancellations
Orders that are cancelled before any product is shipped will be subject to a 7% processing fee.*
CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders cannot be cancelled under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by Race Tech Race Cars and Components, Inc. Race Tech Race Cars and Components, Inc. reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by Race Tech Race Cars and Components, Inc. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 7% processing fee. Some specialty items are not returnable/refundable/cancelable under any circumstances. Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. All shipping expenses are non-refundable.
*On all special order items there is a 25% non-refundable deposit. This will not be refunded even if the order is cancelled before the product is shipped. You will be notified prior to processing if your item is a special order. This will be listed on the web site or sent via email. Many times a form must be filled out and returned for you to verify your knowledge of a product being a special order item.
Weather, earthquakes, carrier neglect or loss, change of mind in purchase, change of address, relocation, your spouse opening the package or finding your credit card bill, etc.., shall not subject orders to cancellation or return.
